FAQs

What types of cleaning products do you offer?

Turbo Fresh specializes in innovative cleaning solutions, including versatile microfiber cleaning cloths and efficient electric scrubbers. Our products are designed to enhance your cleaning experience by providing high-quality and user-friendly options.

How do I care for my microfiber cleaning cloths?

To maintain the effectiveness of microfiber cleaning cloths, it is recommended to wash them in warm water without fabric softeners or bleach. Air drying is preferable, but they can also be tumble dried on low heat. Proper care can extend the lifespan of the cloths significantly.

What is the return policy for your products?

Turbo Fresh has a 30-day return policy. Customers have 30 days from the date of receipt to request a return. Items must be in their original condition and packaging to qualify for a return. For more details, please refer to our return policy.

How can I contact customer support?

For any inquiries or support, you can reach us via email at turbofreshusa@gmail.com. Our customer support team is available to assist you with any questions or issues you may have.

Are your cleaning products safe for all surfaces?

Our microfiber cleaning cloths are safe for a variety of surfaces, including glass, wood, and stainless steel. However, it is advisable to check the manufacturer's recommendations for specific surfaces before use. The electric scrubbers are designed for durability and efficiency, but caution should be exercised on delicate surfaces.

Do you offer international shipping?

Yes, Turbo Fresh offers international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more detailed information on international orders.

What should I do if my item arrives damaged?

If you receive a damaged item, please inspect your order upon reception and contact us immediately at turbofreshusa@gmail.com. We will evaluate the issue and work to resolve it promptly.

How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

1. How can I contact you?

You can reach our customer support team via email at turbofreshusa@gmail.com. We aim to respond to all inquiries promptly.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all items are sourced from reputable suppliers to maintain quality and efficiency in delivery.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at turbofreshusa@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please check with us if you have questions about a specific product.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

8. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but cancellations can only be processed before the order has been shipped.